http://www.wizardofjewelry.com/little-known-diamond-facts/ I'm a big jewelry lover, and I'll do my utter best to make you one too! :) Sun, 11 Apr 2010 17:54:40 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.wizardofjewelry.com/little-known-diamond-facts/comment-page-1/#comment-61 Stacey Fri, 01 Aug 2008 15:19:48 +0000 http://www.wizardofjewelry.com/little-known-diamond-facts/#comment-61 BUYER BEWARE when making purchases from Diamonds International. My boyfriend and I bought a gorgeous yellow diamond engagement ring from the St. Thomas location in May. The following day when we were leaving, I noticed a diamond was missing from the setting. Once I looked at the receipt at home I saw that they charged my boyfriend over $50 to size the ring. I have never, ever paid to have a ring sized when you have it sized where it was purchased. When we got home I called the 1-800 number and was assigned a customer service representative out of their New York office. He told us we were unable to return the ring because they don't allow returns from buyer remorse even though it wasn't buyer remorse! It was supposed to be my engagement ring and was obviously not of the quality my boyfriend and I expected for a ring he paid almost $9,000 for. If it hadn’t fallen apart, we wouldn’t be in this situation trying to return it! It didn’t even last 24 hours in one piece! I asked to speak to his supervisor on a variety of different phone calls and was told that there was no manager available, he didn't have a manager, the manager would just tell me the same thing...I heard everything in the book to not let me speak to someone else. My concern was that if one diamond fell out, how did I know they all wouldn’t fall out after the 30-day warranty? I listened over and over again to the sale reps windy dialogue about service levels and quality control and how it would be inspected before it was sent back again. I also had to hound them to send the gem certification which we were told in St. Thomas we would have the following week. After weeks of going back and forth via email, phone, and fax, my boyfriend and I were finally exasperated enough and gave in. They told us that it would take four to six weeks and we, of course, had to pay the shipping charge. We told them that the timeframe was not acceptable and we would appreciate it if they could expedite our service. I had them sign off via fax that we would have the ring two weeks after it was received. We also agreed to a $100 gift card (like I’d ever want to do business with them again!) Needless to say, the ring wasn’t even close to being back in two weeks. Now they offered us a $300 gift card. We finally got the ring back and were officially engaged that Friday! On Tuesday, another diamond fell out. Now, once again I can’t wear my ring. No one returns our calls and we are in the process of getting a lawyer. Diamonds International is a shady business. The people who were there are unprofessional and uneducated. After months of dealing with them, they still can’t get our names correct. Don’t let this happen to you!!! BUYER BEWARE when making purchases from Diamonds International. My boyfriend and I bought a gorgeous yellow diamond engagement ring from the St. Thomas location in May. The following day when we were leaving, I noticed a diamond was missing from the setting. Once I looked at the receipt at home I saw that they charged my boyfriend over $50 to size the ring. I have never, ever paid to have a ring sized when you have it sized where it was purchased. When we got home I called the 1-800 number and was assigned a customer service representative out of their New York office. He told us we were unable to return the ring because they don’t allow returns from buyer remorse even though it wasn’t buyer remorse! It was supposed to be my engagement ring and was obviously not of the quality my boyfriend and I expected for a ring he paid almost $9,000 for. If it hadn’t fallen apart, we wouldn’t be in this situation trying to return it! It didn’t even last 24 hours in one piece! I asked to speak to his supervisor on a variety of different phone calls and was told that there was no manager available, he didn’t have a manager, the manager would just tell me the same thing…I heard everything in the book to not let me speak to someone else. My concern was that if one diamond fell out, how did I know they all wouldn’t fall out after the 30-day warranty? I listened over and over again to the sale reps windy dialogue about service levels and quality control and how it would be inspected before it was sent back again. I also had to hound them to send the gem certification which we were told in St. Thomas we would have the following week. After weeks of going back and forth via email, phone, and fax, my boyfriend and I were finally exasperated enough and gave in. They told us that it would take four to six weeks and we, of course, had to pay the shipping charge. We told them that the timeframe was not acceptable and we would appreciate it if they could expedite our service. I had them sign off via fax that we would have the ring two weeks after it was received. We also agreed to a $100 gift card (like I’d ever want to do business with them again!) Needless to say, the ring wasn’t even close to being back in two weeks. Now they offered us a $300 gift card. We finally got the ring back and were officially engaged that Friday! On Tuesday, another diamond fell out. Now, once again I can’t wear my ring. No one returns our calls and we are in the process of getting a lawyer. Diamonds International is a shady business. The people who were there are unprofessional and uneducated. After months of dealing with them, they still can’t get our names correct. Don’t let this happen to you!!!

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